Term and Conditions
HOW TO ORDERPlace your product order one of three ways:
1. Via fax to your account representative
2. Via email to your account representative
3. Via the our secure site at www.MySacredFig.com
To ensure that you receive your order in the correct packaging, all orders must include SKU numbers. All orders must be received in writing.
ORDER CHANGES
Processing typically begins immediately after we receive your order; therefore we cannot accept additions or changes once the order is placed. Please review your order before submitting to ensure that it is complete.
ORDER CONFIRMATIONS
Once we receive your order we will generate an initial invoice and forward to you as confirmation that your order was received. Please review and contact your account representative immediately if there are any problems. If you do not receive a confirmation invoice, please contact your representative to ensure that the order has been received.
ORDER TRACKING
You can track progress of your order online via our secure site. Additionally, your account representative will email tracking information directly to you when your order ships.
ORDER MINIMUMS
Opening order: $100.00 Reorders: $100.00
Piece minimums per SKU are as follows: Professional Sizes: 1-piece minimum Retail Sizes: 6-piece minimum (exception: introductory orders)
If you’d like to sample a product for the first time, you can order 1 retail size, which we’ll send with a My Sacred Fig label.
PRICES
We offer a 1-year price freeze to all new accounts and we promise to never raise prices more than 10 percent a year.
DELIVERY TIMES
Because we label products to order, please allow three weeks from time of order for us to fill label and ship your products to your door. If your order is particularly urgent, we recommend that you opt for 2 or 3-day air and notify us of this request at time of order.
SHIPPING
Freight costs are based on shipment weight and shipped via UPS unless otherwise indicated. Customs and brokerage fees are not client’s responsibility. F.O.B. for US orders is Santa Fe, New Mexico.
Shipments returned due to customer’s absence or refusal can be reshipped at customer’s expense.
For any questions regarding your order please contact your account representative at 800-884-1656.
BACKORDERS
We will charge for backorders at time of original shipment if we anticipate shipping remaining items within ten days. Otherwise, backorders will be charged at the time they ship.
RETURNS
We will gladly exchange any product or package that is found to be defective or damaged within 7 days of receipt of order. Please inspect all orders upon receipt. Returns are accepted for defective or damaged merchandise only. In the event that there is a concern about a product formula, we will request return of the product and pay shipping costs.
We cannot accept returns initiated by your clients due to allergic /irritation reaction or inaccurate recommendation. We recommend that you and your staff review carefully the information in our product guide to ensure successful product recommendations, and consult carefully with clients about any possible product or treatment contraindications.
Your company's return policy is at your discretion. By asking you to assume responsibility for customer returns, we keep our wholesale prices down and your profit margins high!
DAMAGED SHIPMENTS
If you receive a shipment from us that has visible damage, indicate “DAMAGED” in writing with UPS there, or refuse delivery. UPS will only accept responsibility if this is in writing! Keep original boxes until you ensure that all merchandise is undamaged. If there are damaged products, call or email your account representative to initiate a claim and replace damaged merchandise. UPS will contact you and may visit to inspect damaged merchandise.
ALTERNATE OR TEMPORARY PACKAGING
In the event that we experience a backorder from one of our packaging suppliers or experience a technical problem with a packaging element, we may find it necessary to substitute in order to ship your order in a timely manner. We will make every effort to avoid these situations, and to notify you in advance.
TERMS OF SALE
We must receive a signed Terms and Conditions document prior to processing an opening order.
PAYMENT
First order must be prepaid either by credit card, wire transfer, international money order or company check. Subsequent orders maybe paid by Visa / Mastercard / American Express / Discover. Please make company checks or international money orders payable to Spa Enrichment Strategies, LLC. Payment is processed at time of order, either with estimated shipping costs or a separate charge for shipping once total has been determined. If shipping is estimated, we reserve the right to make adjustments when shipping takes place or adjusted upon next order.
Six months from first order you may apply for Net 30 terms. When on credit terms, invoices not received by due date may result in immediate cancellation of credit privileges until reestablished by My Sacred Fig, LLC. All orders will be sent C.O.D. until then, and no product will be sent until outstanding balance is paid in full.
RETURNED CHECKS
There is a $35.00 fee for all returned checks.
LABELING
Please see our Label Pricing Setup sheet for information on pricing. Note that final label design must be approved in writing before we can begin filling your order.
EDUCATION
The education information sheet in our brochure details the requirements for receiving complimentary training days onsite. Please note that minimum order totals used to determine eligibility for complimentary training are based, without exception, on the product value of a single non-discounted opening order invoice, and not on cumulative order totals. Minimums listed do not include My Sacred Fig labeled products, our reduced-price introductory kits, product purchased for evaluation purposes prior to opening order, or any applicable shipping / freight or label setup fees. Training must be held at one location only. Complimentary on-site training offer expires six months from date of qualifying invoice. Offer not exchangeable for product discounts.
MISCELLANEOUS
Vendor does not collect any Federal, State or Local. The vendor is not responsible for collection or remittance of Federal, State and local taxes for the products that they sell. As a resale purchaser, you confirm that you have a resale license for retail products in the state where your business resides and will pay sales tax as legally required. You understand that professional size product used in your business may not be tax exempt and should be declared on resale declaration in accordance with local regulations.
My Sacred Fig, LLC may determine, from time to time, that it is not feasible continue to supply products to an existing client. In this event My Sacred Fig, LLC will provide the client with 15 days written notice of their intention to terminate services and no longer process orders for the client. Should My Sacred Fig, LLC determine that they are unable to meet the expectations of any client with respect to product quality, label quality or turnaround times, they reserve the right to cancel any order in production/recent production and refund the amount paid by the client in lieu of performance. In this case My Sacred Fig, LLC reserves the right to terminate services immediately.
Wholesale pricing is subject to change without notice.
This Agreement may be executed via facsimile or this electronic form, all of which shall be treated for all purposes as original documents, and, taken together shall constitute one and the same instrument. An electronic signature is any electronic means that indicates that a person adopts the contents of this electronic message. Your credit card company will consider the electronic signature the same as a pen written signature. Your acceptance of this document is by completing this form saves trees.
By signing below I agree that I have read, understood and agree to abide by all of the terms and conditions detailed in this document.